CHOOSE YOUR CONNECTION

Which nbn equipment do you have?

You don’t need to know the technical name—choose the description that looks most like your setup.

FTTPA large nbn box on the wallPower, Optical, Alarm and UNI-D lights →Fixed WirelessAn indoor nbn box connected to a rooftop antennaPower, Status, ODU and Signal lights →FTTN / FTTBA telephone-style cable plugs into the modemCheck the DSL light and phone socket →HFCA small nbn box connected to a round coaxial wall socketPower, Downstream, Upstream and Online lights →

Start with these checks

  1. Is it one device or everything? Try another computer. If you don’t have one, connect your phone to Wi-Fi and see whether the internet works on it.
  2. Check for an outage. Use our Highway outage page before opening the nbn checker.
  3. Restart your equipment. Turn off the modem and any separate nbn connection box at the power point for about 10 minutes. Turn them back on and allow several minutes to reconnect.
  4. Check the lights. Note which lights are on, off, flashing, orange or red before calling us.
Check for an nbn outageHighway explains what happens before sending you to nbn. →Check your nbn box lightsGuides for FTTP and Fixed Wireless equipment. →

Hints & tips

  • Don’t press the modem’s recessed Reset button unless Highway asks you to—it may erase your settings.
  • A working connection on Ethernet but not Wi-Fi usually points to a Wi-Fi problem, not an nbn outage.
  • Keep a note of when dropouts happen and which lights change. That makes an intermittent fault much easier to trace.