TROUBLESHOOTING

What isn’t working?

Choose the closest match below. We’ll take you through the sensible checks first—without assuming you already speak fluent technology.

Internet

No connection, dropouts or unusual lights on your modem or nbn box.

Troubleshoot internet → 02

Can’t send, receive or sign in—or email works on one device but not another.

Troubleshoot email → 03

Weak signal, slow speeds or devices that won’t connect around the house.

WOULD YOU RATHER TALK?

If the steps don’t match what you’re seeing—or you simply don’t want to wrestle with it—call Highway.