nbn FTTP connection box showing its indicator lights

FIBRE TO THE PREMISES

FTTP connection box

Your box may be a newer one-port model or an older four-port model. The wording is similar: look for Power, Optical, Alarm and the active Port or UNI-D light.

PowerShould be green when the box has power.
OpticalShould be solid green when the fibre link is working. Contact us if it’s red.
AlarmShould normally be off. Contact us if it’s red.
Port / UNI-DThe port used by Highway should be green or flashing with activity.
See the official nbn FTTP guide ↗
nbn Fixed Wireless indoor connection box showing its indicator lights

FIXED WIRELESS

Fixed Wireless connection box

This indoor box connects to the nbn antenna outside. Look across the top for the Power, Status, ODU and Signal indicators.

PowerShould be green when the box has power.
StatusNormally flashes green. Contact us if it’s red.
ODUShould be green when the outdoor antenna is online. It may flash while data is being transferred. Contact us if it’s red or flashing red.
SignalGreen means strong signal and orange/amber means medium signal—both are fine. Red means the signal is weak, but the service may still work. Contact us if it’s red and you’re having connection problems.
See every Fixed Wireless light and what it means →
Fixed Wireless photo: Wikimedia Commons.

OLDER FTTP INSTALLATIONS

Is your nbn power supply beeping?

Some older FTTP installations have a separate power supply with a backup battery. As these batteries age, the unit may begin beeping and show a Replace Battery light.

Do I have to replace it?

No. Your nbn service will continue to work while mains power is available. The battery only provides backup power to compatible nbn equipment during a power outage.

What battery do I need?

Ask a battery or electronics retailer for a compatible 12V 7–7.2Ah, six-cell sealed lead-acid battery for an nbn FTTP power supply. Take a photo of your existing battery label with you.

What does the beeping mean?

A beep about every 15 minutes generally means the battery needs replacing. Pressing Alarm Silence may stop the warning temporarily, but it does not repair the battery.

Important during a blackout

The nbn battery does not power your Wi-Fi modem or every phone. Those devices need their own backup power, and services may still be unavailable during an outage.

Replacement batteries are normally the customer’s responsibility. Highway does not sell them, but we can help you confirm the specification before you buy. Please recycle the old battery through a battery retailer or suitable recycling service.
Read nbn’s battery backup information ↗

Before calling Highway

Turn off both your modem and the nbn connection box at the power point for about ten minutes. Turn both back on, wait for the lights to settle, then note exactly what they show.

Call 02 6372 3645