THE IMPORTANT DETAILS
Policies, in plain English.
What you can expect from Highway, what we ask of our customers, and where to turn if something is not right.
Customer Terms
Billing, payment, cancellation, service use and the terms that apply when you buy from Highway.
Read the terms →02Privacy Policy
What information we collect, why we need it and how you can access or correct it.
Read the privacy policy →03Complaints
How to make a complaint, our response timeframes and your external review options.
Read the complaints policy →04Payment Assistance
Financial hardship support and practical, confidential help if you are having difficulty paying for your service.
See your options →05Acceptable Use
Simple rules for using Highway services safely, lawfully and responsibly.
Read the acceptable use policy →06Web, Domain & Hosting Terms
Ownership, access, billing and handover terms for websites, domains, hosted email and hosting.
Read the terms →07Representatives & Advocates
How someone you trust can support you or act on your Highway account.
See how it works →NOT SURE WHICH ONE YOU NEED?
Call Highway and ask.
We will point you to the right information.