Start with webmail
Sign in at Highway webmail. If you can send and receive there, your mailbox is working and the problem is probably with the settings on your device.
Open Highway webmail ↗If webmail works
- Check that the device is online by opening a website.
- Close and reopen the email program, then restart the device.
- Confirm the username is your full Highway email address, not just the part before @hwy.com.au.
- Compare the incoming and outgoing server settings with our setup page.
Hints & tips
- IMAP is usually the best choice because your mail stays synchronised across devices.
- If receiving works but sending doesn’t, check the outgoing server, port and authentication settings.
- Don’t repeatedly guess a forgotten password. Contact Highway and we’ll help.