We do not monitor which websites you visit or view written communications such as emails, news articles or chat rooms. We do not not look at or read any written communications unless it is necessary to resolve a technical issue. In almost all cases, we will clearly inform you of the need to do so, and we will seek your permission before opening your mailbox on our servers.

Whilst Highway undertakes all reasonable steps to protect your personal information, sending and receiving information over the Internet is always at your own risk. No guarantee can be given that information sent over the Internet is completely and 100% secure.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through communications services, such as chatrooms, communities, instant messaging, or other services provided by Highway or third parties, this information may be collected and used by others. Highway encourages you to review the privacy statements of websites you choose to view so that you understand how those websites collect, use and share your information. Highway is not responsible for the privacy statements or other content with respect to any third party websites.

Updating Information
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is accurate, complete and up-to-date.
You can access some of the personal information (such as contact details) that we hold about you by logging in to our website. You will need your username and password do to this. Updates to your information can be made over the telephone to Highway Customer Support. As a security measure, you must correctly answer the verification of identity questions before any customer personal information is revealed or discussed.  

Whilst Highway undertakes all reasonable steps to protect your personal information, sending and receiving information over the Internet is always at your own risk. No guarantee can be given that information sent over the Internet is completely and 100% secure.

Information Security
We take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy. You should be aware that the Internet is not a secure environment. If you use the Internet to send us information, including your email address, it is sent at your own risk.

Children's Privacy
Highway takes all reasonable steps possible to ensure that Internet access accounts are not provided to children under 18 without parental consent or the consent of a responsible adult. To the extent Highway is able to determine the age of users by their communications with our website, Highway will not knowingly:

Collect information from individuals under the age of sixteen without their parent's or guardian's consent, or provide any personally identifying information collected from children, regardless of its source, to any third party for any purpose whatsoever. Children's privacy is of primary concern to us and Highway recommends that children should always ask a parent before sending any transmission over the Internet. Highway also recommends that parents supervise all child access to the Internet, or implement filtering technologies to limit or prevent access to unsuitable content. Highway recommends use of We-Blocker , a free internet filter of which a download link is featured on our website.

Pointers to Protect your Privacy
• Never offer credit card details in a chat room, via instant messaging services or in any other IRC environment.
• Highway undertakes all reasonable steps to ensure the privacy and safety of children using the Internet. Your children's privacy is very important to us, however the best way to ensure their safety is to supervise their Internet usage.
• In compliance with the Broadcast Services Act 1992, which requires all internet service providers to provide access to an approved content filter for customer use, Highway recommends the use of We-Blocker , a free internet filter of which a download link is featured on our website.
• Always close your browser and log out once you have finished surfing the Internet to prevent other people gaining access to your information and correspondence.
• Highway has no control over other web sites we may link to, and takes no responsibility for the conduct of these companies. Always read the Terms and Conditions when using other web sites.
• Keep your passwords and account details secret. If unauthorised access of your account occurs, please inform us immediately.
• Beware of posting personal information in public forums such as Internet chat groups or newsgroups. If you voluntarily disclose personal information, it may be collected and used by others.

Call Line Identification (CLI)
In compliance with clause 7.2.3 of the CND Code, Highway customers should be aware that when dialing up and logging into our server, we are receiving your CLI or the number from which you are calling from. Should you not wish your CLI revealed, you have the option of dialing a Blocking Code or placing a Permanent Line Block on your phone service. Please contact your phone supplier for more details. Highway ensures its customers total privacy in regards your CLI. It is only used for the purpose of controlling access to our server and fraud prevention, and under no circumstance, will it be passed on to other parties without your expressed permission, unless required by law as a result of a subpoena, warrant, court order or other legal process.


Complaints about Content
In the event that a customer wishes to make a complaint regarding the content of an Internet site, they should contact the Australian Broadcasting Authority (ABA) at:
The Manager, Online Services Content Regulation
Australian Broadcasting Authority
GPO Box Q500, Queen Victoria Building, NSW 1230
FAX: (02) 9334 7783
Email: online@aba.gov.au

Exceptions and Limitations
Notwithstanding the terms contained in this policy and in compliance with applicable laws, Highway cooperates fully with state, local, and federal officials in any investigation relating to any content (including personal or private electronic communications transmitted to Highway) or purported unlawful, defamatory or libellous activities of any user of the Highway site/services. For the limited purposes of accomplishing such cooperation and measures, and in compliance with applicable laws, Highway may be required to disclose personally identifiable information.

Privacy Officer Contact
Should you have any questions or complaints about privacy issues, please contact the Highway Privacy Officer at policy@hwy.com.au.

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